REGISTRATION FAQS

REGISTER FOR H.E.S. PROGRAMS

VISITED OUR HOW TO REGISTER PAGE AND STILL HAVE QUESTIONS? 

Check out our registration FAQs for additional support. 

WHAT DO I DO IF I FORGET MY PASSWORD?

Click “Forgot Password” and follow the prompts to re-set.

OOPS, I NEVER HAD AN ACCOUNT IN THE FIRST PLACE, HOW DO I SET-UP ACCESS? 

Go back to the account log-in page. Click “Find Account” in the middlebox and enter your last name, birth date, and zip code. Enter the last 4 digits of a billing method you have on your member’s record. If no billing method is available, please contact us by calling 718.241.3000 to update the needed information.

I RECEIVED AN ERROR MESSAGE AND I CAN’T ACCESS MY ONLINE ACCOUNT. 

Email ulrik@thehes.org and we will send you a temporary password as soon as possible so you can log in.

I HAVE BEEN LOCKED OUT OF MY ACCOUNT. 

Even if your password is reset by the H.E.S. you will be locked out of your account for 24 hours. During that time you will need to contact us to register for programs.

HOW TO UPDATE YOUR BILLING METHOD

• Click here and choose “Find Account” in the middlebox or sign in to your existing account.

• Add a payment method by clicking “My Account” in the upper right corner.

• Choose “Add Credit Card” or “Add EFT” toward the bottom of the screen.

• After adding a payment method, you can edit these accounts at any time by clicking the hyperlinked account number, then clicking the lock icon.

Need additional assistance registering?

Contact the H.E.S. registration office at your convenience by calling us at 718.241.3000.