TEST AND TRACE CORPS

THE H.E.S. AND THE NYC TEST AND TRACE CORPS

#TestGivingTuesday on 11/24/2020

We invite volunteers to help us kick off the giving season on #GetTestedTuesday by joining us for #TestGivingTuesday on 11/24/2020!

The link for volunteers to sign up is here: https://bit.ly/TestGivingTuesday2020.

 

What is the NYC Test & Trace Corps?

A public health initiative fighting COVID-19. Through FREE resources and action, the NYC Test & Trace Corps aims to contain the COVID-19 outbreak and protect our city. Officially launched on June 1, 2020, the NYC Test & Trace Corps is a group of doctors, public health professionals, and community advocates working to fight COVID-19 so that we all can get back to school and work, and help New York City reopen safely.

 

The work of the Corps is led by NYC Health + Hospitals in close collaboration with the Department of Health and Mental Hygiene and other city agencies.

 

What is the goal of the Test & Trace Corps?

The Corps aims to keep New Yorkers safe by reducing the spread of the virus and helping those with confirmedCOVID-19 disease separate safely from others and protect their loved ones. There are three key components of the work of the Corps:

 

Test
FREE, confidential, and safe COVID-19 testing is available to all New Yorkers at hundreds of testing sites across the City. The Corps aims to test 50,000 people per day by August 1.

Trace
Tracing’s goal is to identify people who may have been exposed to the disease through close contact and help them find the best place to safely separate from others. With the help of thousands of trained public
health professionals called Contact Tracers, this effort will provide support to New Yorkers who test positive for COVID-19.

Take Care
Contact Tracers will make sure that everyone who tests positive for COVID-19 and their close contacts have the resources needed to safely separate in a hotel, free of charge or at home. Hotels will have24/7 monitoring by skilled nurses and clinicians, wireless internet access, all meals provided, access to mental health and wellness services, and free unlimited local phone calls to stay connected to loved ones. For New Yorkers that choose to safely separate at home, the Take Care team will help them with access to food and medication delivery.

TESTING

Who can get tested?
All New Yorkers can get FREE COVID-19 diagnostic testing and antibody testing. All New Yorkers should get the COVID-19 diagnostic test, even if they have symptoms.

 

Where can New Yorkers get tested?
There are hundreds of testing sites across the city, including at more than 30 NYC Health + Hospitals locations, at CityMD clinics, near NYCHA residences, at parks and recreational centers, and through mobile testing vans. To find a testing site near you, visit nyc.gov/covidtest, or call 311.

 

Should people get tested more than once?
Repeat testing should be considered if your previous test was negative and you:
  • now have symptoms of COVID-19 such as shortness of breath, cough, fever, or loss of taste or smell
  • have spent time in large crowds
  • had contact with someone you think may have COVID-19
  • live or work in a congregate setting such as a nursing home or shelter
  • are going to spend time with someone with a high-risk of serious illness (for example if you are going to visit a relative who is more than 65 years old or who has certain medical conditions that put them at risk like cancer)

Will I need to pay for my test?

No, many testing sites offer FREE COVID-19 tests. You do not need insurance to get a free COVID-19 test or an antibody test at any NYC Health + Hospitals location. If you have insurance, it is important to share your insurance
information so that the insurer can be billed. However, you will not need to pay any co-pay or co-insurance.
When and how will I receive my test results?
Your test results will be available within 3-5 days. While you are awaiting test results, it is important that you separate safely at home or in a hotel if you are experiencing COVID-19 symptoms or believe you may have been exposed to COVID-19.

TRACING

What is tracing?

Tracing also called contact tracing, involves finding people who tested positive or were exposed to COVID-19 and asking them to safely separate from other people until they can no longer spread the virus.

 

What is the role of a Contact Tracer?

Contact Tracers call people who test positive or have been exposed to COVID-19. A Contact Tracer will:
  • Ask how you are feeling.
  • Ask if you need services and support to help you stay healthy and avoid spreading COVID-19.
  • Explain how long you need to stay inside and away from other people.
  • Ask questions to figure out how you may have been infected if you have tested positive.
  • Ask for names and contact information of people you had close contact with while you could have spread the virus to others if you have tested positive.
A Contact Tracer may also visit you in person to check on your wellbeing. They will show you their identification to prove they are a Contact Tracer.

 

How does the NYC Test & Trace Corps get people’s information?

If you were diagnosed with COVID-19, the NYC Test & Trace Corps received your information from the NYC Health Department. New York State law and the New York City Health Code require laboratories to send positive test results to the NYC Health Department. The NYC Health Department securely shared your information with the NYC
Test & Trace Corps in compliance with privacy laws that allow this type of information to be used to protect public health and stop the spread of disease.
If you were exposed to COVID-19, the NYC Test & Trace Corps received your information because someone with COVID-19 told a Contact Tracer that you were in close contact with them. A Contact Tracer cannot tell you who told them you were a close contact.

 

How can New Yorkers know if the person calling is a Contact Tracer with the NYC Test & Trace Corps?

The NYC Test & Trace Corps Contact Tracers are working to call everyone who tested positive for or was exposed to, the virus that causes COVID-19. Please answer the phone if you get a call from:
  • NYC Test+Trace
  • a phone number beginning with 212-540-XXXX or 212-242-XXXX.

 

A contact tracer will NEVER:
  • ask for your name – they will know it when they call you
  • ask for your Social Security number
  • ask for any private financial information
  • ask for credit card information
  • ask to take control of or download software to your phone, tablet, or computer
A Contact Tracer may also visit you at home, especially if they can’t reach you by phone. They will show you their identification to prove they are a Contact Tracer.

 

What is “close contact” with someone who tested positive for COVID-19?

Close contact is defined as:

  • Living with someone who tested positive for COVID-19.
  • Kissing or having sex with someone who tested positive for COVID-19.
  • Providing care in the home of someone who tested positive for COVID-19.
  • Spending 10 minutes or more within six feet of someone who tested positive for COVID-19.

TAKING CARE

What type of assistance will New Yorkers receive when isolating at home?

All New Yorkers who are safely separating at home and monitoring their health status will get daily check-in calls or text messages from a Contact Tracer who may also conduct in-person visits to check on their wellbeing. The NYC Test & Trace Corps will also provide access to meals and medications.

 

How can New Yorkers access a free hotel room to safely isolate if they have tested positive for COVID-19?

You may be eligible for a free hotel stay of up to 14 days if you do not have a place to safely separate to protect your loved ones. To learn more, call 1-844-NYC-4NYC or 1-844-692-4692.

 

What services are available in a hotel?

New Yorker who choose to safely separate in a hotel will have access to free transportation and 24/7 support by skilled nurses and clinicians, free meals, access to mental health and wellness services, wireless internet access, cable television, air conditioning, and free unlimited local phone calls to stay connected to loved ones.

 

How can providers refer patients to hotels?

Any doctor, nurse, or physician assistant across the City can email CommCareCP@nychhc.org to refer a patient to a hotel room. If you don’t have a doctor, you can call 1-844-NYC-4NYC (1-844-692-4692), the City’s COVID hotline, to speak with someone who can help you make a reservation.

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